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Frequently Asked Questions

General
How to play
Technical
How can I play Zoo World 1?

 

 

 

 

 

 

 

Getting started in Zoo World 1 is easy! Simply create a Facebook account and click on the link below.

 

Zoo World 1

Allow the application to access basic information. You will then be run through a very short tutorial to show you how everything is done. Once this is completed you will be free to explore Zoo World with your new friend Dr. Zoo Little.


Enjoy!

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What are Zoo stats?

 

When you first log in to your Zoo, you can see your Zoo Value, overall Zoo Happiness, Zoo Dollars, Wildlife Points, and number of visitors from the "Visit Zoo" flash. (Hint: click on "My Info" to see recent visitors and # of animals owned. It will also show the current number of tricks animals in your zoo have learned.) These are your Zoo stats and contribute to your Zoo's overall value.

 

You will also see the Achievement Banner on the top of the page. Each level you pass will earn you 1 Wildlife Point which can be used to get Ultra Rare animals and other cool things for your Zoo! You can also track your XP (experience points) in the bar below the Achievement Banner. XPs are earned by feeding your animals treats and collecting the full hearts they turn into when your animals are ready for more.

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What is gifting?

 

Gift unto others so they may gift unto you! Gifting is the perfect way to interact with your friends and ZooMates! Lend a hand and gift some animals through the "Send Gift" tab. Certain animals can only be acquired through gifting - so generosity will get you far. Free Gifts will not be deducted from your zoo, but other limited animals will leave your zoo once you gift them away.

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What are collectibles?

 

Collectibles are collections that you cannot buy in the shop. Some will be available only through gifting, through the newsfeed, or from breeding. Once you collect a certain number of items in one level, you can upgrade to the next level for a different item, which in turn can be upgraded to another item or even a limited animal!

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What are trophies?

 

You can become a master of areas in the game by completing trophies. For each trophy completed, you will earn one Wildlife Point. To check your progress on each of your trophies, click the trophy icon above the friend bar on the "Visit Zoo" tab. (Hint: Right next to the stork!)

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What are welcome gates?

 

Each island you unlock in your Zoo has its own Welcome Gate. You can collect XP from your Welcome Gates when a red heart appears over them. You can also choose to upgrade each gate by clicking on the gate and clicking on the yellow "Buy" button. This will allow you to collect more XP from the same gate but it will cost you 3 WLPs per upgrade, so please be careful to avoid an accidental click.

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How does my Zoo make money?

 

There are two currencies in Zoo. One is Zoo Dollars, which you will accumulate easily from your gate every 15 minutes by clicking the bag. One bag click collects all the money for your zoo, so you do not have to go to each island and collect. Other activities (mystery box collection, tree shaking, visiting other ZooMates' zoos) also render more Zoo Dollars for your zoo. The second is Wildlife Points which allow you to buy premium items. These are accumulated from completing in-game achievements, mastering breeding levels, and completing trophies. You can also purchase WLP using Facebook Credits.

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Where can I find more ZooMates to unlock more islands?

 

Zoo World is filled with wonderful and generous users who are willing to help and enjoy playing with people all over the world. If you are looking for animals or ZooMates, you can post in the Zoo World 1 Forums Zoo World Forums! Happy zoo-ing!

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When do promotions end?

 

Most promotions end at 12 noon PST on the last date of the promotion. The start dates and times are listed on posts in our Discussion Forums and Facebook Fan Page. Please "Like" us to receive the latest Zoo updates on your newsfeed.

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What is an ultra rare species and why can't I gift them to my Zoo Mates?

 

Ultra rare species are unique animals that can only be purchased with real money or Wildlife points. Because of this, ultra rares cannot be purchased for a user and transferred to another zoo through gifting. If something were to happen during the gifting process, we would not want our players to be out real money or Wildlife points they purchased with real money.

 

There is an option to buy ultra rares for zoomates but this only applies to promotional ultra rares through Paypal. Ultra rare animals are excluded from the achievement levels that require a certain number of every species you own.

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Which kiosks can be upgraded?
 There is a list of kiosks that can be upgraded in your "Collectibles" tab in your Shop page. First, visit your "Shop" and click on the "Collectibles" tab. In the tab, you will see six rectangular buttons. Click on the far right button labeled, "Wrenches" and there under "Kiosk Upgrades" you will see a list of all of the kiosks that you can upgrade with your wrenches.
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What is Herd Bonus?

Herd Bonus is a way you can get extra CP by feeding groups of ultra rare animals. All you need is minimal amount of 3 Ultra rares animals to make a herd. Once you make a herd, little "mini hearts" will pop out when you collect it, which will give you more XP. The bigger the herd, the more "mini hearts" will pop out.

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What is the purpose of a Greenhouse

The purpose of having a greenhouse is for you to be able to collect Zoo Cash all at once from your trees in your zoo, instead of clicking on individual trees. Importantly, to save you time.

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How do I upgrade my Greenhouses?
You would need 3 bronze greenhouses to make a silver greenhouse. You would need 3 silver greenhouses to make a gold greenhouse. Once you have the 3 of the same type of greenhouses, you can go to the shop, under buildable, you’ll see an “upgrade” yellow button. All you have to do is press the yellow button and the new upgraded greenhouse will be located in your storage.
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How much tree can each Greenhouse hold?

The bronze greenhouse holds 15 trees.
The silver greenhouse holds 50 trees.
The gold greenhouse holds 155

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Why can't I have more Jacaranda trees?

If you can't purchase more Jacaranda trees it is because you have reached the limit. The current limit per player is 9.

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How many maintenance managers do I need for my Zoo?

You will need 1 maintenance manager for every 10 animals you own in your zoo. 

 For example if you have 100 animals, you will need 10 managers.

 If you purchase, are gifted, or breed more animals it will add to your total animal count, which may prompt you to purchase another manager.

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What is Watch and Earn?

 

 

Watch & Earn is a new incentive program that allows you to watch sponsored videos from our partners and in return, you earn your way to getting any one of the featured items. Look for the "Watch & Earn" icon on the left side of the game screen to start. This is next to the Deal of the Day button but a different promo entirely.

How it Works:

- Each time you watch a video, that view will be added to your account balance (at the top of the screen).
- Your views are cumulative, so you can come back and keep adding to your total!
- Once you have enough views to redeem an item, a "Collect" button will appear -- click it and your prize will arrive in your gift box!

Other important information:

- The views you accumulate in this game count towards items in this game only.
- We are always adding new exciting content, so if videos are unavailable to watch, please come back and try again a bit later.


PLEASE NOTE


After watching the videos you must click on "Accept Views" to gain credit. Simply watching and clicking the X will not register for the view so please remember to click on "Accept Views" after watching the videos for this promotion.

 

The presence of the Watch and Earn and the Deal of the Day depends on the advertisements we have available. Since many ads are targeted to specific area, access to them may be limited outside those areas.We make every effort to deliver ads that help pay for your game experience, and when they are available the button will be presented.
   

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What is Deal of the Day?

 

Deal of the Day is an incentive program that allows you to watch sponsored videos from our partners and in return, you earn your way to getting a surprise gift. Look for the "WIN!" icon on the left side of the game screen to start. This is next to the Watch and Earn button but a different promo entirely.


How it Works:

- Each time you finish watching a video the button "Get Reward" will turn blue and will be clickable.
- Once you click it a popup will appear and it will show prize that you have earned.

Other important information:

- The prizes you accumulate in this game count towards items in this game only.
- We are always adding new exciting content, so if videos are unavailable to watch, please come back and try again a bit later.


PLEASE NOTE


After watching the videos you must wait until the button turns blue and click on it to gain credit. Simply watching and clicking the "No Thanks" will not register for the view so please remember to wait until the blue button "Get Reward" is clickable after watching the videos for this promotion.

 

The presence of the Watch and Earn and the Deal of the Day depends on the advertisements we have available. Since many ads are targeted to specific area, access to them may be limited outside those areas.We make every effort to deliver ads that help pay for your game experience, and when they are available the button will be presented.
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How do I get support for Deal of the Day?

 

 

For any questions or issues with Deal of the Day, click on the "Need Help" link on the lower left hand corner.

 

 This will prompt a form for which you can fill out to give more details about your inquiry. Upon completion of the form, please wait for a response to your inquiry.


 If you are believe you were not credited an animal or item, that if you owned it already prior to getting it through Deal of the Day, it will add to your zoo count instead of going to storage.

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How do I get support for Watch and Earn?
 

For any questions or issues with Watch and Earn, click on the "Need Help" link on the lower left hand corner.

 

 This will prompt a Help Screen which gives information about this promotion. To contact support click on "Please Contact Us" at the bottom.

 There will be a form for which you can fill out to give more details about your inquiry. Upon completion of the form, please wait for a response to your inquiry.


 If you are believe you were not credited an animal or item, that if you owned it already prior to getting it through Watch and Earn, it will add to your zoo count instead of going to storage.
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I purchased an animal and did not receive it. Where is it?

This will show you how animals are added to the zoo count when you purchase or acquire them again. For this example we will use the Green Dragon.

 

 There are currently 2 green dragons on this island. We will show you what happens when you purchase another one.

 

 The shop currently shows 2 green dragons before the purchase. The next image shows the purchasing action of another green dragon.

 


 

Upon the purchase, the shop shows 3 green dragons. Since the green dragon was already owned prior to this purchase, it added to the count and now reads 3 as shown on the island.

 


The design of the game is that any upgraded, gifted, or purchased animal that you already own will add to your zoo count and not show up in your storage. Hope this clears up any confusion or questions about missing animals.

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