Zoo World 1PLAY NOW
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Frequently Asked Questions

How to play
Minimum Performance Requirements


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How do I update Flash Player?


Zoo World 1 requires the most recent version of Adobe Flash to run properly. Flash will usually pop up a message whenever a newer version is available. However, if you miss it, please visit this link for the most up-to-date version: Flash Player

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How do I update my browser?


Browser programs are frequently updated to add functionality and address problems.  If you are using an older version, you may not be seeing websites the way they are meant to be displayed, and there could also be security issues. To check what version you currently have on your computer, open the browser program, go to the toolbar up top, click on "Help," and then click on "About [the name of the program.]"


The easiest way to update your web browser software is to download the update over the Internet. You can download the update for free by going to the company's website, and clicking on a link that usually says something like "download now.

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How do I clear my cache?


Clearing the browser cache is often the quickest and easiest way to clear up some issues you may be experiencing with the game. Here is how to clear the cache on some of the most popular browsers:

Internet Explorer: click TOOLS - INTERNET OPTIONS. To the right of Browsing History click DELETE. To the right of Temporary Internet Files, click DELETE FILES. Then click YES (It may take a couple of minutes). When complete, click CLOSE, click OK.

Firefox: Click TOOLS - OPTIONS. Under ADVANCED click the NETWORK tab, then click CLEAR NOW, (It may take a couple minutes). When complete click OK.

Google Chrome: Click the right hand box which has 3 bars. That will be for your customization and controls. It will take you to Settings. From there scroll to the bottom and click on the blue link that says "Show advanced settings..."

 From there go to the Privacy area and click CLEAR BROWSING DATA. (It may take a couple minutes). Select Cached images and Cookies and other site and plug-in data, and click on Clear browsing data button.

 When complete, click CLOSE.

MAC USERS: SAFARI : From the Safari menu, click Reset Safari, then select only EMPTY THE CACHE and REMOVE ALL COOKIES, then click RESET.

FIREFOX - From the TOOLS menu click CLEAR RECENT HISTORY>from the TIME RANGE TO CLEAR drop down menu select the time range or select EVERYTHING. Click the down arrow next to DETAILS to choose which elements to clear and then click CLEAR NOW.

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Why can't I post to my wall?


More often than not, if you are unable to post to the wall it is because you have reached the maximum number of posts for the application for that day. Facebook determines post and gift allocations. The limit right now is 10 posts daily per user, per application. If you post more than this the stories will not post. Please check that your permissions to allow posting from the application you use to play Zoo World are set properly.

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Still having problems?


If you are still having problems with the game, you can contact us via the Support tab on this page. 

First provide a short description of the problem and click Go. If you don't find the solution for your issue, click on Create Support Ticket and choose a category. Next, you type in the subject of the issue and describe your issue giving as much detail as possible in the description field. Once you're done click on Send and we will get back to you as soon as possible!

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Where do I find the CPU/RAM information for my system?


Windows XP and 7

You can find out your computers CPU and RAM information by following the video in this tutorial. If you are using Windows XP, please follow the same steps. 



You can find out your Mac CPU and RAM information by clicking the apple icon in the top left and selecting "About this Mac".  

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